Nest & Care is a company where the genuine care and comfort of our clients is our highest mission. We pledge to provide white glove home care service to our clients. The Nest & Care experience enhances the quality of life of our clients, instills well-being, and fulfills even the unexpressed wishes and needs of our clients.

Responsibilities:

• Perform supervisory/quality assurance visits to check on status of cases. Review log

book/notes. Observe caregiver(s) to assess appropriateness and rapport. Assess

client/family/facility satisfaction with client services and determine if any changes to care

plan and/or caregiver are needed. Goal is a minimum of 7 quality assurance client visits

per week. New clients are visited within the first 7 days and existing clients are visited at

least every 30 days. Keep tracking system for all quality assurance visits needed and

completed. (KPI)

• Regularly evaluate and discuss need for increase in service/billable hours as

appropriate. (KPI)

• Use Home Care Pulse survey monthly to review feedback from clients and

caregivers, and use the tool to improve client client and caregiver satisfaction. (KPI)

• Actively pursue new and existing clients and caregivers to bolster Nest & Care’s

digital reputation by asking for reviews on Google, Facebook and/or Caring.com

• Create documentation of all quality assurance visits in system. (KPI)

• Evaluate clients to determine appropriate service mix, including activities, personal

care needs and need for outside services. Evaluate and document safety issues and

concerns and plan for addressing.

• Responsible for caregiver performance evaluations. (KPI)

• Troubleshoot caregiver performance concerns. Remove caregivers from cases as

appropriate if serious infractions or complaints occur. Coordinate all actions with

Staffing Department, Operations Coordinator, Administrator/Designee.

• Subsequent to disciplinary action and/or performance concerns, perform follow up

supervision of caregivers to assess adherence with performance expectations. (KPI)

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• Document caregiver compliments, concerns and complaints in system.

• Responsible for caregiver retention activities in collaboration with

Administrator/Operations Coordinator.

• Provide direct client care as needed.

• On call rotation (every other week)

• Complete client intakes, assessments and care plans as needed, and input into software

program. (KPI)

• Work with Staffing Coordinator to ensure effective staffing of cases at all times.

• Open new cases and complete service agreements and related forms with

clients/families as needed/directed.

• Any assessments performed must be coordinated with the Staffing Department

and Director of Nursing.

• Discuss home care services with potential clients and referral sources both over the

phone and in person (home assessment).

• Walk caregiver(s) into case (i.e. home, facility) on first visit to introduce

caregiver(s) to client/family/facility and ensure caregiver(s’) understanding of

care plan.

• Train caregivers (fill-in/permanent/temporary) per care plan. Responsible in

making sure caregiver is trained and equipped to implement the care plan.

• Liaise with existing referral sources in an effort to foster and maintain excellent

working relationships and generate ongoing referrals/business. Perform

marketing functions as directed.

• Perform other duties as assigned.

Benefit Package:

• Paid Time-Off (PTO): 40 hours (After 90 days of Employment)
• Sick Time Max: Max of 40 hours /year (per Maryland's Earned Sick Time and Safe Law)

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• On call

Work setting:

• In-person

Experience:

• Client Service/Home Health: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Bethesda, MD 20817: Relocate before starting work (Required)

Work Location: In person